Patient Support Desk

Cashless insurance, handled for you — start to finish.

A dedicated helpdesk at DLPC coordinates every step — from policy check and pre-authorisation to discharge and claim closure — so you focus only on recovery.

24–48 hrs

Cashless approval

6 centres

Empanelled network

All TPAs

Major insurers

Check my policy on WhatsApp Call insurance desk

Personal Claims Coordinator

Assigned from your first enquiry

Instant WhatsApp verification
Documentation collected for you
Direct follow-up with your TPA
Bills, discharge & claim closure handled

How it works

Four steps from enquiry to cashless approval

Simple, transparent and coordinated by one dedicated person — no running around counters.

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Send both sides of your insurance card and a photo ID. Instant eligibility check.

Documentation

We collect medical reports and the referring doctor's note — over WhatsApp, no travel needed.

Pre-authorisation

Our desk raises the request with your TPA and follows up until approval — typically 24–48 hours.

Cashless & closure

Surgery proceeds cashless. Discharge summary, bills and claim closure are handled by our team.

Included with every case

A full-service insurance experience

Cashless approval at all 6 centres

End-to-end paperwork handled

Pre-authorisation within 24–48 hrs

All major TPAs empanelled

Transparent costing upfront

Personal claims coordinator

WhatsApp instant verification

ECHS / CGHS empanelment in progress

Accepted insurers & TPAs

Empanelled with India's leading networks

Availability varies by centre. WhatsApp your policy card to confirm cashless status for your specific plan.

Apollo Munich / Niva Bupa Star Health HDFC Ergo Bajaj Allianz ICICI Lombard Tata AIG New India Assurance (Govt) Mediclaim (PSU banks) Reliance General Care Health (Religare) Manipal Cigna Most corporate group panels CGHS / ECHS (confirm)

Common questions

Insurance questions, answered clearly

Is laser surgery covered by insurance?+

Yes — modern laser proctology procedures (piles, fissure, fistula, pilonidal sinus) are covered by virtually all major Indian insurers at partner-hospital empanelled centres.

How long does pre-authorisation take?+

Usually 24–48 hours once we have your documents. Our team raises the request and follows up directly with your TPA.

What if my plan is new?+

Most plans have a 30-day waiting period for non-emergency surgeries, and 2-year waiting for some specified conditions. Our team checks your eligibility upfront.

What documents do I need?+

Insurance card (both sides), government photo ID, recent medical reports and a referring doctor's letter if available. We collect everything on WhatsApp.

Can I get cashless at any of the 6 centres?+

Yes — empanelment is available at all 6 centres via Saifee, Nanavati, Apollo and Surya Hospitals networks. Specific insurer availability varies by centre — see our Plan Your Surgery page for the full matrix.

What if cashless is denied?+

We assist with reimbursement claims as well — full documentation, hospital bills and discharge summary are provided in the format your insurer requires.

Do you accept ECHS / CGHS?+

Empanelment is being finalised. WhatsApp our team to confirm current status for your specific scheme.

Not sure if you're covered? Send us your card.

Free WhatsApp eligibility check — we'll confirm cashless status, approximate coverage and next steps.

WhatsApp insurance desk Plan your surgery